Back in Control Consultancy (BiCC) and Faiths Forum for London are recruiting a part-time caseworker to provide specialist advice and support to those who are experiencing domestic violence and abuse, or have survived abusive situations.

Working Hours:

You will be required to work between 10:00hrs and 17:30hrs sessions of 4 hours per week, subject to demand for our service. 

During the remainder of the Coronavirus outbreak you will work from home, using a dedicated smartphone that will be provided and a personal laptop. Future working arrangements will be mutually agreed.


An hourly rate of £10.75 will be paid, and travel expenses will be covered, if applicable.

Reporting to: BiCC’s Director, Veronica Simpson. Full induction training will be given. 

Main responsibilities:

  • Provide high quality, short-term support to those who are experiencing or have survived abusive situations
  • Engage with service users and assess their needs.
  • Be able to identify risks faced by service users, and inform the line manager of these risks.
  • Refer cases to specialist agencies where appropriate as part of their support plan, and advocate on the service user’s behalf.
  • Maintain accurate and complete case notes and client records.
  • Attend meetings and training (internal and external) as required by the line manager.
  • Provide updates to the line manager on a regular basis, and engage with the wider team

Person Specification:

  • A good general level of education, and IT skills including MS Office.
  • Excellent written and verbal communication skills.
  • Ability to speak fluent Urdu
  • Experience of working with Black, Asian and Minority Ethnic and/or Refugee and Migrant communities – an advantage .
  • Understanding of the practical, emotional, social and economic issues facing women and children affected by domestic abuse and violence.
  • Knowledge of safeguarding procedures for adults and children.
  • Ability to work sensitively and in a non-judgmental manner with vulnerable service users.
  • Understanding of principles of diversity and inclusion.
  • Strong organisational skills, with the ability to independently manage your own caseload and prioritise workload.
  • Take into account religious, cultural and social factors when engaging with service users.


It will be necessary for an Enhanced Disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.

In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.

Application Process:

Please send a CV and cover letter demonstrating your suitability for the role, relevant experience and additional language spoken, by midday on Wednesday 30th September to

The recruitment of the new post has been possible by support from the London Community Response Fund, and in association with the Faiths Forum for London’s programme.